FITS empowered SELF ELECTRONICS to expand its business to four continents and meet local business and compliance requirements by SAP solutions
CUSTOMER BACKGROUND
Founded in 1993, SELF is a leading specialist in small, flat and intelligent lighting solutions. With extensive range of products, including LED drivers, LED intelligent controls and LED luminaire components, SELF offers either single components or combined LED lighting systems to customers or partners. Headquartered in Ningbo, China, SELF has subsidiaries Europe, Middle East, America as well as Africa to serve customers in more than 30 countries.
FITS SERVICES
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SAP Consulting Services — Core Digital Template Consulting and Rollout Services
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SAP and Core Application Managed Services — SAP Application Management Services with Optimization
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Data Platform & Data Services — Forecasting with Analytics Services
VALUES ACHIEVED
- 16% Overall TCO Decreased
- 52% Overall Performance Increased
- 99.99% Availability up to
Main Challenges and Solutions
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With rapid business expansion into the world market, how to ensure the overseas operations run smoothly?
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How to fulfill local business and compliance requirements in various countries and regions?
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How to choose the proper IT infrastructure that can maximally support the constant progress of enterprise digitalization?
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How to meet the high availability and security criteria to support the operation of SAP system?
Service Outcomes
FITS established a digital core for SELF by implementing SAP ERP at the China headquarters and its subsidiaries globally to unify all standard processes worldwide and gain real-time business data across the globe.
The efficiency, flexibility, and scalability of SAP ERP were highly improved with the refined IT infrastructure based on cloud architecture. This new architecture is accessible from all over the world with a lower TCO than the previous one.
The SAP system achieved high availability for global business operations by leveraging FITS' professional operation services with a high SLA.
Digitalization is the core strategy of SELF’s globalization. The global service capacity, the rich experience in manufacturing, the numerous customer references, and the one-stop service portfolio covering infrastructure, applications, and operations services are the main reasons SELF has chosen FITS as our long-term digital services partner. Over the past many years, the service quality of FITS has been satisfactory, and we look forward to extensive collaboration with FITS on more SAP solutions and cloud innovations in the coming years.
Huanjun WANG, Data Quality Manager
Customer Feedback
FITS empowers WTG to achieve global standardized IT services and efficient system integration
CUSTOMER BACKGROUND
The WIRTGEN GROUP is an internationally active group of construction equipment manufacturers. With 5 factories in Germany and one each in Brazil, China and India and more than 9,000 employees worldwide, the WIRTGEN GROUP provides a comprehensive range of machines, plants and technology solutions for customers and enable them to achieve excellence on their construction projects around the globe.
FITS SERVICES
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IT Infrastructure & IaaS Services — Hybrid Cloud Services
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SAP Consulting Services — SAP ERP Solution Services Global IT Strategy Planning and Solution Consulting Services
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SAP and Core Application Managed Services — SAP Managed Services and SAP Application Management Services
— Cloud Managed Services
VALUES ACHIEVED
- 99.9% System High Availability
- 3000K SKU Materials Categorized and Confirmed
- 15% Overall Operation Efficiency Increased
Main Challenges and Solutions
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To deliver products and services of the same high quality across the globe, WIRTGEN needs to fulfill local specifications and individual requirements in various countries and regions, in addition to adhering to globally unified standard processes and standards.
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Maintain and manage a vast amount of material data for manufacturing, including unified global materials and local materials.
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Challenges in IT infrastructure maintenance arose due to the sophisticated IT architecture, which included integrated hardware and equipment from various manufacturers with a wide range of warranty standards and periods. When issues occur, it was difficult to track the cause and take corresponding actions to repair or replace elements, either for free or at a fee, depending on the warranty agreement.
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A unified IT system with high standards and high availability is required to meet the criteria for manufacturing, sales, and services, thereby supporting business operations continuously.
Service Outcomes
Achieved a highly secure and reliable IT architecture in various subsidiaries, adhering to the stringent criteria set by the German headquarters.
By leveraging managed services and application management services for hardware and applications, the system achieved high availability, supporting business continuity and reliability.
Established standard business processes to meet global operation standards, ensuring synergy and uniformity across the globe by rolling out SAP systems based on a global template.
As a global partner to WIRTGEN, FITS has provided extensive professional IT services over the past decade, including IT infrastructure, SAP consulting, and operations. Following the trend of cloud computing, WIRTGEN expects to collaborate more with FITS on cloud solutions to continuously promote our digital transformation.
John Feng, Head of IOS & SAP
Customer Feedback
FITS reinforced the IT infrastructure with cloud services and implemented digital applications to improve human capital management for YUSEN LOGISTICS in China
CUSTOMER BACKGROUND
Founded in 1995, Yusen Logistics mainly focuses on international air freight, international sea freight, contract logistics, and tailored supply chain solutions. To date, Yusen's service network has expanded to 350 cities across 47 countries and regions, with over 600 distribution centers and offices, and nearly 25,000 employees worldwide.
FITS SERVICES
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SAP Consulting Services — Enterprise business processes optimization consulting
— SAP ERP Solution Services
— SAP Human Capital Management Solutions -
IT Infrastructure & IaaS Services — Cloud migration services
— Cloud optimization services
— Cloud managed services
VALUES ACHIEVED
- 20% System Availability Increased
- 15% New Business Scenario
- 10% Overall Performance Increased
Main Challenges and Solutions
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System availability has increased to 99.8% through managed services and application management services provided by FITS, leveraging preventive operation technologies.
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The system required enhanced security protection due to various potential risk issues.
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Previous business processes were not able to meet current scenario.
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Pending for a unified system to manage employees in various positions and locations.
Service Outcomes
FITS helped complete the new IT infrastructure based on cloud solutions to support future growth and provided system operation services to increase the availability of SAP systems up to 99.8%, with no major incidents for five consecutive years.
Upon optimizing the business processes and implementing the new human capital management system, 15% of the new business scenarios were covered, resulting in a 10% increase in overall operational performance and the achievement of quick analysis functions.
System security has been enhanced through ongoing optimization. Data leakage incidents have been significantly reduced, and the number of attacks has decreased by 50%.
FITS completed a milestone in Yusen's digital transformation by migrating SAP and its surrounding systems to Azure, fully utilizing the security, reliability, and flexibility of the cloud as our new IT infrastructure. FITS and Yusen also worked together to jointly develop innovative solutions with Microsoft 365, Power BI, and Power Platform to support our business. As one of our important strategic partners, we expect FITS to align with Microsoft and leverage both powerful technologies to provide more innovative solutions and services based on business scenarios, further promoting the value of digitalization for Yusen.
Albert HU, General Manager, Yusen IT Services
Customer Feedback
By migrating SAP systems to the cloud, FITS is accelerating digital transformation for TONTEC to support efficient and compliant operations worldwide
CUSTOMER BACKGROUND
Headquartered in Hong Kong, TONTEC is a family-owned business specializing in the design and production of plastic injection molds and moldings. As one of the industry leaders, TONTEC provides products and services to global customers in the fields of aerospace, automotive, industrial appliances and equipment, office appliances, and medical devices. With over 4,000 employees worldwide, TONTEC has 12 manufacturing bases and 3 development centers in France, Romania, Tunisia, Mexico, Thailand, and China.
FITS SERVICES
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SAP Consulting Services — Global IT Strategy Planning and Solution Consulting Services
— SAP Core Digital Template Consulting and Rollout Services -
SAP and Core Application Managed Services — SAP Application Management Services with optimization
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Data Platform & Data Services — Forecasting with Analytics Services
VALUES ACHIEVED
- 33% Reduced Labor Costs in Logistics
- 60% Overall Performance Increased
- 5.2% Accessibility Increased by Global Users
Main Challenges and Solutions
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The previous IT infrastructure failed to support the constant and continuous digital innovation due to its limited scalability, especially with the rapid business growth of TONTEC across the world.
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The TCO of the previous systems was too high, including the maintenance costs of the SAP license, IT infrastructure, and applications.
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With the increasing number of cloud applications, the previous on-premise SAP system of TONTEC could not fully integrate with SAP Line-of-Business (LoB) applications after they were migrated to the cloud.
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Unify IT systems for the enterprises in various countries that have been acquired and merged with TONTEC.
Service Outcomes
FITS proposed refined SAP solutions on a cloud architecture to meet the requirements of TONTEC's business strategy and delivered one-stop cloud migration services covering evaluation, design, migration, upgrading, and operations.
Based on the new SAP template, the SAP system was rolled out to all overseas subsidiaries, including those in France, Mexico, Tunisia, and Romania, to support standard business processes worldwide while meeting local specifics and compliance requirements for business operations in each country.
By optimizing the previous SAP template, FITS established a scalable SAP cloud platform to support business innovations and tech upgrades, as well as seamlessly connected all digital applications for TONTEC. This approach protected the investments in the legacy SAP system while ensuring a smooth upgrade from the previous on-premise system to the new cloud-based system.
The TCO was significantly reduced, with systems running 24/7/365, supported by FITS' global system managed services, application management services, and preventive maintenance technology.
As our long-term digital service partner, FITS and TONTEC jointly developed our digital transformation strategy. After implementing SAP S/4HANA solutions in our Hong Kong headquarters and the majority of our subsidiaries across the world, FITS also provided managed services and application management services for our system maintenance worldwide. When SAP launched the S/4HANA Cloud Solution Private Edition in 2021, FITS proposed and completed upgrades by migrating the on-premise S/4HANA system to a cloud environment. Benefiting from the competency of FITS consultants and cloud engineers, TONTEC reduced labor costs in logistics departments by one-third and increased system integration efficiency by 60%, highlighting our IT division as the dominant force in TONTEC's digital transformation strategy.
Lihong CHAN. Senior IT and Performance Manager
Customer Feedback
FITS assisted VAST in upgrading its core business systems and promoting digital transformation to support business expansion in China
CUSTOMER BACKGROUND
As the wholly-owned Chinese subsidiary of the WITTE Group in Germany, VAST is one of the global market leaders in the access systems business, specializing in the design, development, and production of automotive access system components. VAST provides advanced global product solutions and services to well-known automakers such as Mercedes-Benz, BMW, Volkswagen, General Motors, and Volvo, and collaborates with them to develop technologically leading products. VAST has 30 production and R&D bases in multiple countries and regions worldwide. In 2002, China became one of VAST's main R&D and production bases, with plants in Taicang and Jingzhou, as well as representative offices in Shanghai and Fuzhou.
FITS SERVICES
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IT Infrastructure & IaaS Services — SAP hosting
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SAP Consulting Services — SAP ERP consulting
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SAP and Core Application Managed Services — SAP Managed Services & Application Management Services
VALUES ACHIEVED
- 20% Overall Operational Efficiency Improvement
- 99.99% System Availability
- 80% Business Processes Redesigned and Optimized
Main Challenges and Solutions
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Poor integration of the previous ERP with other systems leading to data silos and disconnected information flow and caused low operation efficiency.
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The previous ERP system only offered standard features, lacking customization for personalized and in-depth requirements.
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Low transparency in supply chain management and the inability of relevant IT systems to meet operational requirements for demand forecasting and inventory optimization.
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Failure in quick analysis and decision-making due to the lack of real-time data in the previous ERP system.
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Slow system upgrades and high maintenance costs leading to unstable availability.
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High pressure on system maintenance and operations to cover dozens of branches and subsidiaries in various countries and regions.
Service Outcomes
Utilizing the SAP S/4HANA implementation as a breakthrough, FITS helped optimize and standardize business processes to support business requirements. A total of 88 business processes were redesigned and standardized. The overall operation improved significantly by reducing red tape in processes and minimizing manual errors.
Warehouse automation was realized through the implementation of the handheld terminal with the SAP WMS system, achieving automation and refinement in warehouse management, enhancing the accuracy and efficiency of inventory management, and enabling the streamlining of warehouse management personnel.
Supported by high-quality SAP consulting, hosting, and operation services provided by FITS, the average SAP system availability reached 99.99%.
The digital core with SAP S/4HANA was established and integrated with more than 10 systems, including EDI, MES, OA, and others. All operational data were collected and processed in SAP for overall performance evaluation and decision-making. This integration has dramatically increased synergies across different departments and enhanced the information workflow, providing valuable business insights for management.
The overall project ROI improved as the project budget was kept under control through sophisticated project planning and management.
FITS is long term global SAP ERP partner of WITTE and VAST . Thanks to the professional services and abundant experiences of FITS, our SAP system lived and smoothly operated for more than 6 years so far. Followed the enterprise digitalization policy of our organization, SAP system has provided accurate business data in real-time for our operational analysis and reports and helped with efficiency improvements and costs reduction.
Susan SHEN, CFO
Customer Feedback
FITS helps PENTAIR Asia to develop SAP templates and rollout to various subsidiaries in Asia following each local specifics and compliances
CUSTOMER BACKGROUND
Founded in 1966 and headquartered in Minnesota, United States of America, Pentair Group is one of the world's leading water treatment solution providers and equipment manufacturers. With over 11,000 employees worldwide, Pentair serves business customers in the arena of civil engineering, manufacturing, hospitality, retail, and so on, as well as residential clients across 27 countries on six continents.
FITS SERVICES
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IT Infrastructure & IaaS Services — SAP hosting
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SAP Consulting Services — SAP ERP and EDI consulting
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SAP and Core Application Managed Services — SAP Managed Services & Application Management Services
VALUES ACHIEVED
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4
Countries
One SAP System for Subsidiaries
in 4 Countries (China, Singapore,
Japan and South Korea) -
17
Years
Consulting & Maintenance
Services for 16 Years
(since 2008) -
99.99%
Availability
System Availability up to
99.99%
Main Challenges and Solutions
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Optimized business processes based on industry best practice for unified management.
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Efficiently connected to local and global supply chains.
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Manage online and offline sales with one platform.
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System high availability for all the subsidiaries across Aisa.
Service Outcomes
Taking Pentair China, the Asia-Pacific headquarters of Pentair, as the SAP pilot, FITS rolled out SAP systems to dozens of subsidiaries in Singapore, Japan, and South Korea and utilized local consultants for implementation, following the Asia-Pacific template whilst incorporating local specifics to meet the requirements of each individual company.
Benefiting from the templates, implementation plans, and a team of experienced consultants based in different countries, the actual overall project cycle was completed 10% ahead of the scheduled plan. All projects in various countries went live on time and within budget.
By hosting the SAP system in FITS IDC instead of investing in servers, the Total Cost of Ownership (TCO) reduced up to 30%, whilst achieving system availability of up to 99.99%, significantly outperforms the market average.
The efficiency of the supply chain improved dramatically, with order processing efficiency doubling and accuracy increasing by 50%, through the implementation of EDI solutions.
There is limited number of companies that can offer services on SAP consulting, implementation and maintenance in different countries across Asia following our global criteria. FITS is one of the few that can deliver what we expect. With more than 17 years of collaboration, we are fully convinced with their service quality. We are in the middle of the digital transformation and look forward to further joint innovation with FITS in the future.
Christ Chen, ERP Manager Pentair Asia
Customer Feedback
marketing@fitsinfotech.co.jp
080-65557015
